General Information

Since opening in July 2001, the American Airlines Center has set a new standard for sports and entertainment and has become the premier venue of the South. I'ts grand complex with sweeping vistas and inviting passages comprise five concourses, 142 luxury suites, two 50 person "party" suites, and room for 18,532 hockey fans.

ARENA FACTS

Ice Surface: The slab beneath the ice contains eight miles of one-inch pipe and requires 10,000 gallons of water for one sheet of ice. The arena also has a 4,600-ton air conditioning system and a dehumidification system that extracts 500 gallons of moisture per hour.

--Lights: There are over 250 lights mounted in the ceiling of American Airlines Center. They feature Kevlar shutters which will allow for dimming and blackout conditions.

--Scoreboard: Developed by Daktronics, the scoreboard measures 49'1" in diameter and weighs 80,000 pounds. The four video screens measure 16¹ x 9¹ which alternate with four color screens that measure 9' x 12'. The scoreboard features 2.4 million red, green and blue lights, which illuminate to show live video, replays and animation.

--Seating: American Airlines Center seats 18,500 fans for hockey, 19,200 for basketball, plus up to 20,000 for concerts and other events. Thanks to the most sophisticated retractable seating system ever designed, American Airlines Center can be converted from an ice rink to a basketball court in less than three hours, a process that took over eight hours at Reunion Arena.

--Size: American Airlines Center encompasses 840,000 total square feet and features five concourses. The roof covers over four acres with more than one million bricks and 50,000 square feet of glass and glazing used in construction.

--Sound System: Over 1,000 JBL loudspeaker components are used to surround the arena with an audio power capacity of 213,600 Watts RMS.
 

AUTO ASSISTANCE
The Auto Assistance Program provides services for guests who experience minor automobile trouble, such as a lockout, dead battery or flat tire. The service is offered at Guest Services before, during and up to one hour after an event.

AUTOMATED TELLER MACHINES
Automated teller machines are located on the Plaza Concourse behind sections 111 and 123, and outside of the building at the North box office. The Terrace Concourse has ATM machines behind sections 303 and 322, and the Platinum Concourse has one near section 214.

CAMERAS
Non-flash, still photography for non-professional use is allowed within the arena as long as it does not interfere with aisles or other guest¹s enjoyment of the game. Unauthorized video or audio recording is strictly prohibited. Video cameras are not allowed inside American Airlines Center.

CONTAINER POLICY AND ALCOHOLIC BEVERAGES
Guests are not allowed to bring into American Airlines Center any bottles, cans, beverages, food or coolers and containers. No alcoholic beverages will be served during the last twelve (12) minutes of the third period or during any overtime periods or intermissions that follow.

DART
Dallas Area Rapid Transit (DART) currently operates Light Rail service between the Pearl Street Station and American Airlines Center. Light rail service begins 1 hour prior to each event and continues until 1 hour after each event.

Take any Red Line or Blue Line train to the West End Station, and transfer to any train displaying the word "DART" in its overhead destination signs.

If you're already on a train with "DART" in its destination signs, keep your seat. You are on your way to Victory Station at American Airlines Center!

DESIGNATED DRIVER
The Designated Driver Program is designed to ensure guests a safe trip home from Stars games. Guests who pledge not to drink alcoholic beverages during the game may sign up at Guest Services to receive a coupon for one free soft drink during the game they attend and may be eligible for promotional giveaway items.

DISABLED SERVICES
American Airlines Center offers many services and amenities to accommodate the needs of our guests with disabilities. There is accessible seating in an integrated setting on all levels of the facility. Additional services include Braille signage, accessible and volume-enhanced pay telephones, TDD machines, Braille menus and accessible concessions counters.

American Airlines Center can also provide sign interpretation with appropriate notice. Listening devices are available free of charge with valid identification. Service animals are welcome inside American Airlines Center, but must remain on a leash or in a harness. An animal relief area is provided in Lot F.

For more information concerning services for guests with disabilities, please see a representative at Guest Services, call an American Airlines Center representative or pick up a copy of the American Airlines Center Accessibility Guide.

DOORS OPEN
Platinum Doors on the Northeast and Southeast corners of American Airlines Center will open two (2) hours prior to the scheduled game time. All other doors will open 90 minutes prior to game time.

ELEVATORS
American Airlines Center has eight passenger elevators available to transport guests. These elevators are located on the Plaza Concourse at sections 103, 111, 114 and 122.

EMERGENCY SERVICES
American Airlines Center personnel have been trained to assist in emergency situations. Areas of Rescue Assistance are available and visual and audible alarms are located throughout the building for use in the event of an emergency. To have emergency messages delivered to your seat, outside parties can contact American Airlines Center at (214) 222-3687.

ESCORTS
American Airlines Center can provide escorts to parking areas for guests with special needs. This service is free and can be requested through Guest Services. To minimize your wait, we ask that you make arrangements for this service before the end of the game.

FIRST AID
First aid stations are located on the Plaza Concourse at section 111 and on the Terrace Concourse at section 313. Guests in need of emergency first aid should contact the nearest American Airlines Center employee for medical assistance.

FOOD AND BEVERAGES
-Center Ice: Dessert areas. Located on the Plaza Concourse at sections 105,
117 and on the Terrace Concourse at sections 310 and 326.

-Edge of Texas: South of the border feasts. Located on the Plaza Concourse at sections 105 and 117.

-Fast Break: Food like jumbo hot dogs, nachos and peanuts. Located on the Plaza Concourse at sections 101, 104, 112 and 116 and on the Terrace Concourse at sections 301, 307, 318 and 324.

-The Grill Zone: Located on the Plaza Concourse at sections 108, 114, 120 and 124 and on the Terrace Concourse at sections 310 and 326.

-Hot Popped & Twisted: Get your peanuts, pretzels, and gourmet cookies and specialty popcorn. Located on the Plaza Concourse at sections 113 and 124 and on the Terrace Concourse at sections 302 and 317.

-Motley¹s Pub: A lively concession area offering a wide variety of imported beers. Located on the Terrace Concourse at sections 308 and 327.

-Pizza Hut: Located on the Plaza Concourse at sections 102, 107, 111 and
119 and on the Terrace Concourse at sections 312 and 329.

--Stampede Station BBQ: Located on the Plaza Concourse at section 121 and on the Terrace Concourse at sections 334.

-State Fair: State Fair favorites year-round including corn dogs and sausage on a stick. Located on the Plaza Concourse at sections 106 and 118.

GUEST COURTESY
In order to maintain an enjoyable and safe environment, we request that all guests be courteous to those around them and abide by all building policies and regulations. Guests who engage in inappropriate behavior will be removed from the building.

GUEST DROP-OFF AND PICK-UP
There is one drop-off and pick-up area on the west side of American Airlines Center on Valor Place. Limousines and buses will be allowed to drop off and pick up guests in this area but no vehicles will be permitted to park here.

GUEST SERVICES
American Airlines Guest Services representatives are trained to provide assistance with an understanding of how to accommodate the needs of all guests. Guest Services is located on the Plaza Concourse at section 104 and on the Terrace Concourse at section 326.

KID FRIENDLY
American Airlines Center features a number of services designed with the family in mind.

--Dr Pepper Bottling Plant: Serving all season ticket holders, the Dr Pepper Bottling Plant is an alcohol-free, family-oriented area located in the southwest corner of the Terrace Concourse outside sections 304-305. A fun atmosphere for young and old alike, you can access the Dr Pepper Bottling Plant via escalators located on the east and west sides of the building. Open one hour prior to the start of the game until the final horn sounds, the Dr Pepper Bottling Plant has a limited menu with Dr Pepper products also available for purchase.

--Lost Child Bands: The Lost Child Program is available to guests attending events with children. Fans are asked to register their children with Guest Services so that they can be easily found in the event that they¹re separated from their parents or guardians. The child will be given a wristband containing vital information. If a child is lost during an event, he or she will be brought to Guest Services where a representative of American Airlines Center will use the information on the wristband to locate the parents or guardian. All children, ages two and up, must have a ticket to be admitted into the arena. Children under two without a ticket may not occupy a seat.

--Family Restrooms: American Airlines Center offers Unisex Family restrooms in the corners on every concourse. Baby changing stations are available in restrooms on all levels and concourses.

LOST AND FOUND
During all Stars games, found items will be immediately taken to Guest Services. After each game, all items are stored for safe keeping by American Airlines Center security. To claim a lost article, visit Guest Services or call the American Airlines Center Lost and Found at (214) 665-4825.

MERCHANDISE
Stars merchandise can be purchased at two Fan Shop locations on the Plaza Concourse. One Fan Shop is located in the southwest corner of American Airlines Center, behind section 103, while the other store is located in the northwest corner, behind section 110. The northwest Fan Shop will be open daily from 10:00 a.m. to 6:00 p.m., Monday through Friday. On game days, both Fan Shops are open until 30 minutes after the game. Merchandise can also be purchased at kiosks throughout American Airlines Center.

PARKING
Platinum Permit
Primary Parking Areas: Platinum Parking Garage, reserved for Suite and Platinum Accounts.

Blue Permit
Primary Parking Areas: Blue parking lots (lots E, F and H), located in the north and northwest side of the American Airlines Center and reserved for Dallas Stars Celebrity and StarsClub Premium Season ticket holders.

Green Permit
Primary Parking Areas: Lot C

American Airlines Center parking map

Click here for more information on parking at American Airlines Center.

PARTY SUITES AND MEETING ROOMS
Party Suites, as well as a variety of meeting rooms and event spaces, are all available to guests of American Airlines Center. To learn more about the Party Suites, please call (214) 665-4246. For information on reserving a meeting room or event space, please call (214) 665-4207.

PROHIBITED ITEMS
Guests are not allowed to bring certain items into American Airlines Center, including bottles or cans, food or beverages, weapons or firearms, coolers or containers, fireworks, illegal substances and laser pointers, etc.

Artificial noisemakers are prohibited. Fans using artificial noisemakers will be asked to refrain from continued usage and will be allowed to pick up the noisemaker from the main security desk upon departure.

PUCKS
Guests may keep any puck that is deflected into the stands. Please be courteous to other guests when attempting to catch a puck. Made of a hard, galvanized rubber and traveling at a high rate of speed, pucks can cause injury. Please be aware of the puck at all times both while the action is occurring and during stoppages in play.

RE-ENTRY
Re-entry into a game is allowed only at certain exits with a ticket stub for that night¹s game and a hand stamp.

RESTAURANTS
All American Airlines Center restaurants open two hours before the scheduled start of the game and will remain open until no later than one hour after the game.

--The Dump: Located on the north side of the Platinum Level of American Airlines Center. Breakaways serves StarsClub Preferred, StarsClub Premium and Celebrity ticket holders as well as Suite Holders and Platinum Seat Holders. The Dump has a market-style atmosphere.

--Chef¹s Corners: Serves StarsClub Premium, StarsClub Preferred and Celebrity ticket holders, as well as Suite Holders and Platinum Seat Holders. Located on the north side of the Platinum Level of American Airlines Center, Chef¹s Corners offer traditional sports offerings like burgers and hot dogs.

--Jack Daniels Old No. 7 Club: The Old No. 7 Club is located on the Southeast corner of American Airlines Center between sections 121-124 on the Plaza Concourse. The Old No. 7 Club may be accessed from the Plaza Concourse or through a private entrance located on the East side of American Airlines Center at North Houston street. Old No. 7 Club serves StarsClub Premium, StarsClub Luxury, StarsClub Preferred and Celebrity ticket holders as well as Suite Holders and Platinum Seat Holders. The bar menu is served prior to, during, and up to one hour following the game. The buffet menu will be served until game time. Reservations for the buffet may be made by calling (214) 665-4888. Reservations are made on a first come, first serve basis.

--Miller Good Call Bar: Serving all season ticket holders, the Miller Good Call Bar is located in the southeast corner of the Terrace Concourse behind sections 331-332. It may be accessed by using the escalators located on the east and west sides of the building.

--Platinum Club: Located on the south side of the Platinum Level of American Airlines Center. Serving StarsClub Premium, StarsClub Prefereed and Celebrity ticket holders, as well as Suite Holders and Platinum Seat Holders, the Platinum Club offers an elegant atmosphere with breathtaking views of the Dallas skyline and world-class cuisine.

SMOKING
Smoking is prohibited inside American Airlines Center. There are designated smoking areas outside of the building.

STAIRWAYS
There are eight stairways located throughout the facility with each corner of the building having two stairways.

TICKETS
Tickets for all Dallas Stars home games may be purchased online at DallasStars.com, by calling 214-GO-STARS or at Dr Pepper Star Center locations in Frisco, Farmers Branch, Plano, Euless and Duncanville.

The American Airlines Center Box Office is located on the northeast side of the arena. The box office is open Monday - Saturday from 10am - 5pm and closed on Sundays. On Dallas Stars home game days, the box office closes at the end of the 2nd period.

Tickets can be purchased using Visa, MasterCard, American Express, Discover or Diners Club. All orders are subject to applicable service charges.

For information on full or partial season tickets, group outings or nightly suite rentals, please call 214-GO-STARS.

WILL CALL
Will Call is located at the North Box Office at the American Airlines Center. Any tickets placed at Will Call may only be picked up on the day of the game starting 2 hours prior to the game. For your protection, a valid photo ID and the credit card used to purchase the tickets is required to pick up your Stars tickets.

 
Visit AmericanAirlinesCenter.com for more information

Providing our fans with an evening of first class entertainment is the goal of both the Dallas Stars and American Airlines Center. To assist in our continued efforts to give the best service, we invite you to provide feedback on your experience at American Airlines Center.  Starsfeedback@dallasstars.com is an e-mail address that can be used to relay your thoughts and suggestions. We ask that you please be as specific as possible, so that we may better serve your need.