For more than 30 years, Ralph Searfoss has worked to develop and implement Customer Relationship Management and Loyalty Systems for national brands such as Visa, Hilton Hotels, American Express, Citi and Walgreens. The programs that he helped to design and manage continue to drive customer satisfaction, revenue and profits for these multi-national brands.
In 1991, Ralph and his business partners, Robert R. Mohr and John C. Searfoss, formed a private equity firm to acquire and operate service providers in the CRM space. The foundation of the firm was built through the acquisition of DMDA, Inc. and later expanded when Epsilon Data Management, Inc was added to the portfolio. In 2001, Ralph and the team sold Epsilon to Relizon Corporation, a Dayton, Ohio based company. For the past 20 years, Ralph has been a member of the executive team of Epsilon. Today, Epsilon has revenues that exceed a billion dollars and the firm is recognized for its clear leadership position in its industry.
Mr. Searfoss spent several years giving back to the community through his involvement in Dallas youth hockey. This opportunity enabled Ralph to satisfy his desire to help children pursue their dreams while feeding his passion for a sport that he loves. During his tenure, Ralph and his team were able to provide leadership and guidance while developing high-level skills in 300+ young hockey players per season. In the end, hundreds of young hockey fanatics were created, while the organization won several national championships, sent players on to D1 colleges, the OHL and the WHL to further hone their skills and helped to produced the 21st draft choice in the 2011 NHL entry draft. Yes, there is life beyond Texas football.
When he isn't working, Ralph spends his free time playing golf, cooking Italian meals and enjoying great cabernets! He resides with his wife Patty in Colleyville, Texas and are proud parents of 4 children.